Heat Pump Contractors in Victoria

We have been providing heat pump services in Victoria long before they became as popular as they are today. Each home has unique heating and cooling needs, and to ensure your system is going to be the right one, it all starts with a free in home estimate from one of our experienced comfort advisors.

There isn’t only one way to install a new heat pump in your home. Heat pumps come in all sizes, shapes, efficiency ratings, noise levels, and even colours. One contractor may want to things one way, and the other another way. The important thing is the ‘Why?’ Ask yourself, why is this configuration being suggested right for me and my home? 

What we can say is, that after 36 years we have gotten good at figuring out the why. It’s our goal to put the ‘right’ system for you into your home, for lasting comfort and enjoyability. 

Ducted Central Heat Pumps and Gas Furnaces

How do Ducted heat pumps work?

A ducted system uses a central air handler (the “blower”) to move conditioned air through a network of supply ducts to each room, then back to the equipment through return ducts. Your thermostat tells the system when to run; the blower pulls air through a filter, conditions it, and pushes it out through ceiling, floor, or wall registers.

  • With a furnace, indoor air passes over a heat exchanger warmed by natural gas or electricity, then the blower circulates that heated air through the ducts.

  • With a heat pump, an indoor coil adds or removes heat using a refrigerant loop connected to the outdoor unit; the blower distributes that warmed (or cooled) air the same way as a furnace/AC system.

Dampers and, if installed, zoning controls can balance airflow so rooms heat and cool evenly. Because everything runs through one central filter (or media cabinet), ducted systems can improve indoor air quality with better filtration and optional add-ons like high-MERV filters or UV/ionization. Keep it efficient by replacing filters regularly, keeping supply/return grilles unblocked, and scheduling annual service (and keeping the outdoor unit clear if you have a heat pump).

Ductless Heat Pumps

How do ductless heat pumps work?

A ductless heat pump is a compact, high-efficiency heating and cooling system that serves one room or zone at a time—without using ductwork. Each zone gets its own sleek indoor unit connected to a small outdoor unit, giving you precise temperature control, quiet operation, and excellent efficiency year-round.

Where they’re a great fit

  • Homes without existing ducts (character homes, cottages, suites)

  • Additions, garden suites, garages/shops, and sunrooms

  • Condos/townhomes where space is tight and comfort varies by room

  • Hot/cold problem areas that your central system can’t balance

  • Multi-generational or rental spaces needing independent control

Indoor unit styles (mix and match)

  • Wall-mounted (high wall): Most common, quick to install, strong air throw.

  • Floor console: Sits low like a radiator—ideal under windows or in knee-wall rooms.

  • Ceiling cassette (1-way or 4-way): Discreet, flush appearance with wide, even distribution.

  • Ceiling-suspended (under-ceiling): For big open rooms with limited wall space.

Why homeowners choose ductless

  • Targeted comfort by room, lower energy use, and whisper-quiet operation

  • Minimal disruption to install—no ducts, just small line penetrations

  • Modern cold-climate performance for reliable winter heat and crisp summer A/C

What to expect during your free heat pump estimate

Step 1 - The Walk-though

After contacting us and setting up a free estimate one of our experienced comfort advisors will complete a comprehensive review of your heating and cooling needs. This is a collaborative process where we will draw on our experience while also listening to your specific needs. 

Our comfort advisor will get a bit technical here and take several measurements of things like air flow, square area, insulation, windows, vents, electrical panels. We even measure your current systems airflow with special tools to ensure your new heat pump will fit properly. This is the number one problem with heat pump retrofits. 

Now is a good time to ask about available rebates, air quality add-ons, equipment brands, and financing. Next step – The Quote. 

Step 2 - The Quote

After reviewing your home and talking options, our comfort advisor will head to their truck and print out a quote with all of the options. They will go over any questions you have and talk about things like parts and labour warranties, financing, rebates and when we can install your new system.

We don’t make you decide then and there like some high pressure sales teams do although if you’re happy  you are free to move forward then and there. We are confident you will see the value we are offering even after getting multiple quotes. Next step – The Installation 

Step 3 - The Installation

How exciting! It’s installation day. You went forward and decided to increase the health of your home with a new heat pump. 

We begin with a walk-through from our lead installer and outline how the day will go. We will confirm our notes from our sales team with you about equipment location and any other details and then we’re off to the races. 

We take extra care in making sure your home, family and pets are treated with respect throughout the whole installation process. All of our team are equipped with several drop cloths to protect your floors and each team member has a pair of boot covers. We also carry several cordless vacuums and will take care of any debris or dust. 

Before we leave we will ask you if we’ve cleaned up well enough and if the answer is no we will send an entire cleaning team to clean your whole house no questions asked. Next step. Endless Comfort

Step 4 - Endless comfort

First of all we would like to thank you for trusting us with your installation! We are here to help with any questions about your new system and are excited to show you everything about it. 

Now you can kick back and relax knowing that during the next heat wave or cold snap you have the right equipment for the job. Also, in the off chance something goes wrong with your system, rest easy knowing that you have a fantastic parts and labour warranty and that we will be around to service your system to keep it properly maintained. 

We look forward to being a lifelong partner for all your heating and cooling needs!

What our customers are saying about us

Joni Pennington
Joni Pennington
Thank you for such a pleasant experience! Putting in a heat pump is definitely not an easy task! John, April, and Jack, are very professional at what can be a complicated task. Kept the work area clean, and cleaned up. Highly recommend 👌 💯
Susan & Roland Cottell
Susan & Roland Cottell
This was the best contractor service, of any trade, that we have received in over 50 years of home ownership
Dr. Sandra Morrison
Dr. Sandra Morrison
I highly recommend Red Fox. They came promptly when my old furnace and heat pump died during the coldest week of this year, and were able to cobble things together to give me heat until they could upgrade my system. They walked me through all of my options, with no pressure, and managed to provide me with a new system at a very competitive price.
Anoop Sohi
Anoop Sohi
John is professional, a logical problem solver, experienced, and efficient! My heat pump stopped working, and my home was without heat. John was able to assess my heat pump and trouble shoot the problem. My heat pump was running within 30 mins of his arrival! I highly recommend this courteous gentlemen and his crew.
Debbie Cowick
Debbie Cowick
excellent service right from the start. Efficient and clean. Totally satisfied with the product, service, staff and how warm and cozy our house is now...can't wait to use the air conditioning in the summer. Thank you Red Fox I will certainly refer you to anyone who needs your service...Five Starts for sure!!!
S. Shams
S. Shams
THANK YOU RED FOX TEAM. One of the most reliable and experienced companies you can call on. No matter when or what, they will do their best to help you as always as fast as they can. Highly recommend RED FOX. Professional, courteous and timely service.
C. Burton
C. Burton
Great price, punctual, clean install and no mess. Suggested 3 head mini split system for the home works perfect and still leaves room (Amps) on the electrical panel for EV charging. Can’t imagine raising a newborn in the summer without it!
Adventuring Jacquie
Adventuring Jacquie
Dear Red Fox, We have had you into our home three times now and each time has been a wonderful experience. Estimate and evaluation of our home and needs, installation and maintenance. We honestly feel the quality of your service and desire to find the best solution for your customers is genuine.
SNA8DAWG
SNA8DAWG
Ryan is the best. Finally have cold air - after 3 other companies couldn't fix. Many thanks from Mrs SN8DAWG
Megan Turnpin
Megan Turnpin
Great locally owned and operated company with a fast and efficient respond time. Highly recommend!!
Robb Douglas
Robb Douglas
Top notch service. Our furnace died in December, John came over right away and gave us options. We had a new furnace installed two days later.
Jackie Parker
Jackie Parker
Fast, efficient professional and exactly on time. Excellent quality company 👌

Will a heat pump save me money in the long run?

Sticking with your old electric or oil system might feel easier in the short term, but it usually costs you more than you realize over time.

  • Higher monthly bills
    Electric baseboards and older oil furnaces are some of the most expensive ways to heat a home. They burn through hydro or oil just to keep up, especially in cold snaps. Month after month, season after season, you’re paying more than you would with a modern, high-efficiency heat pump that uses far less energy to do the same job.

  • No relief in summer
    Without a heat pump, most homes have no real air conditioning—maybe a noisy window unit or nothing at all. That means sleepless hot nights, stuffy bedrooms, and living spaces that aren’t comfortable when we get those longer, hotter summer stretches. Comfort suffers, and so does your sleep and productivity.

  • The “surprise” breakdown
    Older furnaces, boilers, and electric systems have a bad habit of failing at the worst possible time—the coldest week of the year, right before a holiday, or when everyone is already booked solid. Emergency calls, rush parts, and temporary heaters all add up in both stress and cost.

When you add it all together, the cost of not upgrading—high oil or electric bills, no summer cooling, and unexpected breakdowns—often ends up higher than simply investing in a properly sized, high-efficiency heat pump (especially once rebates are factored in). A heat pump isn’t just an upgrade in comfort; it’s protection against those ongoing, hidden costs of doing nothing.

 
 

Book an appointment now

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How do I know if I qualify for any heat pump rebates?

 

If you live in B.C. and your home is heated with electric baseboards/furnace or oil, there’s a good chance you qualify for some level of rebate. Most programs look at a few simple things:

  • Your home is in B.C. and at least 12 months old

  • It’s your primary residence

  • You’re upgrading to a high-efficiency, cold-climate heat pump installed by a licensed contractor

  • In some cases, your household income (for enhanced, income-based rebates)

How we help

When you request a quote from us, we:

  1. Look at how you currently heat your home (electric or oil)

  2. Confirm which rebate programs you’re likely eligible for

  3. Specify a rebate-approved heat pump

  4. Give you a clear estimate showing your approximate cost after rebates

You don’t have to sort through all the fine print—we’ll walk you through what you qualify for and help you get every dollar you’re entitled to.

What is a duel fuel system?

A dual fuel system uses two heat sources on the same system:

  • A heat pump for efficient electric heating and cooling

  • A gas furnace for fast, powerful heat when you want it

Most of the season, you can run on the heat pump to keep costs down and enjoy quiet, even comfort plus central air conditioning in the summer. When you want quick, high-output heat—like on really cold mornings—you can switch to the gas furnace.

The big advantage is optionality: you choose between electric and gas based on comfort, cost, and preference, without giving up cooling or reliability.

Are rebates still available? 

Yes, you can still qualify for rebates with a dual fuel system even though it includes a gas furnace. The key is using a high-efficiency, cold-climate heat pump paired with a high-efficiency furnace that meets current rebate program requirements. 

As long as the heat pump side of the system is doing the primary heating and the equipment is on the approved list, you can often access many of the same incentives as an all-electric system—while still keeping the comfort and peace of mind of gas backup.