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Frequently Asked Questions
Answers to the most common questions about HVAC in Victoria, BC.
Q How much does a heat pump cost?
A typical residential heat pump installation ranges from $5,000 to $25,000 depending on system size, type (ductless vs. ducted), and the complexity of your home. Most homeowners qualify for at least $4,000 in BC rebates, and eligible households can receive up to $21,000 between heat pump and electrical upgrade incentives. We provide free in-home estimates with exact pricing.
Q What rebates are available for heat pumps in BC?
BC homeowners can access rebates from CleanBC, BC Hydro, FortisBC, and federal programs. The standard CleanBC rebate is up to $4,000, while the income-based CleanBC Energy Savings Program offers up to $16,000 for the heat pump plus $5,000 for electrical upgrades — $21,000 total. Oil-heated homes may also qualify for up to $10,000 federally. See our rebate guide for full details.
Q How long does heat pump installation take?
Most residential heat pump installations are completed in a single day. Complex multi-zone ductless systems or homes requiring significant ductwork modifications may take two days. We'll confirm the timeline during your estimate.
Q Do I need ductwork for a heat pump?
No — ductless mini-splits don't require any ductwork and are ideal for homes without existing ducts. If you already have ductwork from a furnace, we can install a ducted heat pump that uses your existing system. We'll recommend the best option for your home.
Q What brands do you install?
We're certified installers for Fujitsu, Samsung, Carrier, Tosot. We also service Fujitsu, Samsung, Carrier, Tosot, York, Daikin, and most other major brands. We'll recommend the best brand and model for your home's needs and budget.
Q Do you offer financing?
Yes — we offer flexible financing options so you can get the comfort system you need now and pay over time. Ask us about financing during your free estimate.
Q What's included in your maintenance plan?
Our maintenance plan is $10/month and includes: 10% off all services, Priority booking, 50% off annual tune-ups, Member-only promo access. It's the best way to protect your investment and save on service.
Q Do you offer emergency service?
Yes — we offer 24/7 emergency HVAC repair. If your heating or cooling system fails, call 250-888-6570 anytime. We'll get a technician to you as quickly as possible.
Q What areas do you serve?
We serve all of Greater Victoria including Victoria, Langford, Colwood, Saanich, Central Saanich, Esquimalt, Sidney, Sooke, Metchosin, View Royal, Oak Bay, North Saanich, Highlands, and Duncan/Cowichan Valley.
Q How do I know if I should repair or replace my HVAC system?
As a general rule, if your system is over 15 years old, needs frequent repairs, or your energy bills keep climbing, replacement is usually the smarter investment. We'll give you honest advice during your free estimate — we never push replacement when a repair will do.
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What Our Customers Say
4.9 stars from 40+ verified Google reviews
"Thank you for such a pleasant experience! Putting in a heat pump is definitely not an easy task, but the Red Fox team made it look easy. Professional, friendly, and clean from start to finish."
"This was the best contractor service, of any trade, that we have received in over 50 years. Honest, prompt, and the workmanship is excellent. Highly recommend."
"I highly recommend Red Fox. They came promptly when my old furnace and heat pump died during the coldest snap of the year. Got me back up and running quickly with no fuss."
"John is professional, a logical problem solver, experienced, and efficient. My heat pump stopped working and he had it diagnosed and fixed faster than I expected. Great communication too."
"Excellent service right from the start. Efficient and clean. Totally satisfied with the product, service, and price. Would absolutely use Red Fox again."
"Thank you Red Fox team. One of the most reliable and experienced companies you can call on. They've taken care of us for years."